JOB SUMMARY:
Our front office team creates the first impression and a lasting impression for each patient, whether in person or on the phone. This role greets patients, schedules appointments, answers incoming calls, manages administrative records and financial records such as insurance billing and payments. Additionally, this position is responsible for the coordination for office routines and procedures as well as reminder calls about scheduled appointments, follow ups, or cleanings. The front team keeps the office organized and running smoothly and exhibits a positive countenance to every patient experience. This position is full-time, 4 days per week with full benefits package - health insurance, vacation, sick, holiday pay, and monthly production bonuses. Compensation is competitive, and depends upon experience.
ESSENTIAL FUNCTIONS:
- Responsible for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
- Develops and maintains doctor/hygienist schedule to meet practice goals.
- Manage unscheduled list, ASAP list, treatment pending list, to ensure patient follow through to meet scheduling goals. Office utilizes Dental Intelligence platform for follow-ups and patient communications.
- Greet and check patients in and out for and after treatment.
- Educate and consult patients discussing treatment needs and presenting treatment plans.
- Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters and gifts, and working with referrals.
- Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.
- Make pre-treatment financial arrangements with patients.
- Responsible for billing dental insurance, posting payments, and claim submissions.
- Verify insurance benefits, decipher plan details, and enter insurance plans into Dentrix software.
- Assist fellow front team members with overflow tasks as needed.
- Balance income and charges daily and prepare deposits.
- Follows office procedures for patient referrals.
- Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary.
- General office other various duties as required.
QUALIFICATIONS:
Minimum Qualifications
- Previous dental front office experience
- Computer proficiency and the ability to learn new programs to include Microsoft Office Suite
- Experience in a digital office with dental software proficiency
To Apply: Please submit your resume, cover letter and references to: Heidi@CedarbrookDental.com.
